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  • Tag: customer management

Tag: customer management

Why Telcos Need a Simplified Stack

May 19, 2021
Every day, we move deeper into the 5G era, as the new technology rapidly becomes the standard for telco providers. In fact, it’s expected that 5G will account for 1.2 billion connections by 2025, covering one-third of the global population. There is now a remarkable 5G opportunity for telcos at hand. But while it’s easier [...]

How Microservices, Cloud, and Digital Twins Are Reshaping Customer Management

March 18, 2021
To get ahead, telcos need to explore new business models and technologies that foster a deeper understanding of consumer behavior and drive engagement. One service model that aligns with this initiative is customer management (otherwise known as customer value management or customer experience management, depending on what you’re trying to achieve with it), which has [...]

Are Your Customer Management Decisions Sub-10 Milliseconds?

March 04, 2021
Today’s telcos and communication service providers (CSPs) are seeking new ways to monetize their offerings and services, especially in light of 5G, IoT, and industrial IoT. In their quest to help telcos ultimately increase average revenue per user (ARPU), telco software vendors need to think about how they can build applications that enable the best [...]
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